Legal
Privacy Policy
What information we collect on this website, how we use it, who we share it with, and how to ask us about yours.
Call (631) 873-1596Last updated
Who We Are
Big Brothers Tree Service is a tree service company based in Lindenhurst, New York. Our office is at 226 Sherbrooke Rd, Lindenhurst, NY 11757. Our website is bigbrotreeservice.com.
Questions about this policy can go to info@bigbrotreeservice.com or (631) 873-1596.
Information We Collect
We collect the details you give us: your name, phone number, email address, the property or job address, the service details you describe, and any photos you send us. You can give us those through the estimate form on this website, in a phone call, or through an ad lead form on Facebook/Instagram (Meta) or Google.
Estimate requests sent through this website are stored in the website's database so our crew can follow up on them.
How We Use It
We use your information only to contact you about your request, give estimates, schedule and perform work, and follow up afterwards.
We may also use basic website analytics and advertising pixels to measure ad performance — in plain terms, which pages people visit and which ad or page led to a call or an estimate request. Two tools do that on this site.
Google Analytics and Google Ads
Google's tracking script records page visits, which phone number a visitor tapped and from where on the page, and whether an estimate form was submitted, so we can see which ads produce calls and quotes. Google receives that data. Once the script loads, Google stores its own identifiers in the visitor's browser (Analytics cookies such as _ga, and the ad-click cookie _gcl_aw), and ad click IDs (gclid, gbraid, wbraid) are kept in the browser's session storage for that visit so an ad click is still credited when the visitor moves between pages. The script is not loaded at all for visitors in the EU, Iceland, Liechtenstein, Norway, the UK and Switzerland.
Lovable Visitor Analytics
Our website host, Lovable, collects basic visit data for us: the pages visited, where visitors came from, their country, browser, operating system and device type (desktop, mobile or tablet), how long they stay, how fast pages load, and errors. It uses no cookies, stores nothing on the visitor's device, does not keep IP addresses and does not identify visitors. Detailed data is kept for 90 days; daily summaries are kept for a year. This visit data is recorded for every visitor, without cookies and without identifying anyone. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
Sharing
We do not sell or rent your information. It is shared only with service providers who help us run the business — for example phone, email and scheduling tools — or when we are required to by law. The analytics and advertising tools named above receive the visit and usage data each of them collects, as described in this policy.
Text Messages and Calls
By submitting a form you agree we may call or text you about your request. Reply STOP to opt out of texts.
Retention and Security
We keep your information only as long as we need it for business or legal purposes — to complete a job, handle a warranty or follow-up, or keep records we are required to keep. We use reasonable safeguards to protect it.
Your Choices
Email info@bigbrotreeservice.com to access, correct, or delete your information.
Changes
We may update this policy from time to time. The date at the top of this page shows the latest version.